Policies and Procedures
FTG Company Policies
FTG International, LLC fully stands behind the quality of our product. We offer a 60 day warranty on everything we sell!
All goods must receive a Return Material Authorization (RMA) number by FTG or we will refuse shipment. The product must also be sent back in the original packaging.
Please note that we fully stand behind the quality of our product. Should you have any issue with the quality, we will replace the units if available, or refund 100% of the purchase price if no immediate units are available for replacement.
If a case arises in which DOA product is sent back to FTG International, and found to be in good working condition as previously sold, the product will be returned to the customer at their expense. If the client refuses the shipment, a 20% restocking fee will be incurred on the total sale price of the product. This charge is to offset the manpower and shipping cost FTG International will have absorbed.
All Purchase orders that are received by FTG International by 3:00 PM Central Standard Time will ship out the same day if the freight carrier is UPS or FEDEX. We strive to get every order out same day after 3:00, but it is not guaranteed. Large orders will ship out the following business day, sooner if possible.
This is the web site of FTG International, LLC
Our postal address is 14824 Tomball Parkway STE 170
Houston, TX 77086
We can be reached via e-mail at firstname.lastname@example.org
or you can reach us by telephone at 281-397-7384
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).
We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number.
The information we collect is used for internal review and is then discarded, used to customize the content and/or layout of our page for each individual visitor, and used to notify consumers about updates to our Web site.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.
We will not make the e-mail addresses of those who access our site available to other organizations.
We will not make our customer e-mail list available to other organizations
We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.
Upon request we provide site visitors with access to communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them .
Consumers can access this information by e-mailing us at the above address, or write to us at the above address.
Upon request we offer visitors the ability to have inaccuracies corrected in contact information, communications that the consumer/visitor has directed to the site.
Consumers can have this information corrected by sending us an e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local chapters of the Better Business Bureau, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.